Thunder Network Technologies--FAQs

<body BACKGROUND="../tntback2.jpg" BGCOLOR="#C0C0C0"> <table columns="2" border="0" cellspacing="0" cellpadding="0" width="100%"> <tr><td><img src="../spacer.gif" width="50" height="1"></td> <td width="100%"> <a href="http://www.thuntek.net" target="_top"><img border="0" src="../home0.gif" alt="Home" WIDTH="56" HEIGHT="22"></a><a href="../" target="_top"><img border="0" src="../services0.gif" alt="Services" WIDTH="79" HEIGHT="22"></a><a href="../tenants.html" target="_top"><img border="0" src="../tenants0.gif" alt="Tenants" WIDTH="77" HEIGHT="22"></a><img border="0" src="../helpdesk1.gif" alt="Help Desk" WIDTH="87" HEIGHT="22"> </td></tr><tr><td></td><td> <a href="http://www.thuntek.net"><img src="../tnt.jpg" align="right" border="0" hspace="13" WIDTH="83" HEIGHT="109"></a><strong><em><font size="+2">Thunder Network Technologies, Inc.</font> <br> <font size="+1" color="#6852CE">Frequently Asked Questions (FAQs) From Our Customers </font></em></strong> <p> <img SRC="../../grx/balls/DarkOrchid.gif" WIDTH="13" HEIGHT="13"> <a HREF="../help">Starting Up an Account</a><br> <img SRC="../../grx/balls/DarkOrchid.gif" WIDTH="13" HEIGHT="13"> <a HREF="faqgen.html">General Questions</a><br> <img SRC="../../grx/balls/DarkOrchid.gif" WIDTH="13" HEIGHT="13"> <a HREF="faqweb.html">Website Questions</a><br> <img SRC="../../grx/balls/DarkOrchid.gif" WIDTH="13" HEIGHT="13"> <font color="#6852CE"><strong>Email Questions </strong></font> <p> <hr align="left" width="98%"> <p> <font color="#6852CE"><strong>I have an e-mail alias. How do I set it up in my e-mail software? </strong></font> <p> Even if you want people to write to your alias, that mail still gets sent to your regular POP account. Set up your e-mail software with your POP account name set to <em>boxname</em>@mail.thuntek.net where <em>boxname</em> is the real name of your mailbox, usually the same as your login username (without any leading capital P). Set your "Reply-To Address" or "Return Address" to <em>alias</em>@thuntek.net where <em>alias</em> is your e-mail alias. <p> <font color="#6852CE"><strong>I have a virtual domain. How do I show it in my e-mail software? </strong></font> <p> Your e-mail software may not use all these settings, or they may have slightly different names than shown here. <p><table BORDER="2" cellpadding="2"> <tr><td>POP Account (Eudora):</td><td valign="top"><em>boxname</em>@mail.thuntek.net</td></tr> <tr><td>Account Name (MS Mail) or<br> POP3 User Name (Netscape):</td><td valign="top"><em>boxname</em></td></tr> <tr><td>Return Address or<br> Reply-To Address:</td><td valign="top"><em>alias@mydomain.com</em></td></tr> <tr><td>Incoming POP3 Server:</td><td>mail.thuntek.net</td></tr> <tr><td>Outgoing SMTP Server:</td><td>mail.thuntek.net</td></tr> </table> <p> <em>boxname</em> is the real name of your mailbox, usually the same as your login username (without any leading capital P).<br> <em>mydomain.com</em> is your actual domain name.<br> <em>alias@mydomain.com</em> is a valid alias set up by ThunTek to point at your actual mailbox. <br> </td></tr> <tr><td></td><td><font color="#6852CE"><strong>My e-mail works okay, except when I try to upload or download e-mail that has a large attachment. How do I fix it? </strong></font> <p> This is usually caused by a settings conflict between your TCP/IP software and the communications port into which your modem is plugged. Follow the steps below to check your settings. <p> <em>Note:</em> This information is only for users who are familiar with their operating system's interface; others should not tinker with their communication port settings. <p> Windows 95: <ol> <li>Get a pencil and a paper. <li>On your desktop, double-click on My Computer. <li>In My Computer, double-click on Dial-Up Networking. <li>In Dial-Up Networking, right-mouse on TNT and pull down to Properties. <li>Press the Configure button. Take note of the Port. <li>Change the Maximum Speed to 57600 (if it's not already). <li>Press OK. Press OK. Close Dial-Up Networking. Close My Computer. <li>On your desktop, right-mouse on My Computer and pull down to Properties. <li>Press the Device Manager Tab. <li>Double-click on Modem. Your modem should pop up on a branch. <li>Double-click on your modem. Press the Modem tab. <li>Change the Maximum Speed to 57600 (if it's not already). <li>Press OK. <li>Double-click on Ports (COM & LPT). <li>Double-click on whatever Port you noted in Step 5 above. <li>Press the Port Settings tab. <li>Change the Bits Per Second to 57600 (if it's not already). <li>Change the Flow Control to Hardware (if it's not already). <li>Press OK. Press Close. <li>Shut down and restart your Windows 95. </ol> If you didn't see your modem's comm port in your Device Manager, then you probably have a Plug-n-Play modem that doesn't require additional adjustment.<br>  <tr><td></td><td></td></tr> <tr><td></td><td> <hr><p> <address><b><font SIZE="+1">Southwest Cyberport / Thunder Network Technologies, Inc. <br></font>5021 Indian School NE, Ste 600 <br>Albuquerque NM 87110-3951 <br>Phone: (505) 232-7992 </b></address> <br> <b>E-mail: <a href="mailto:help@swcp.com">help@swcp.com</a></b></p> </td></tr> </table> </body> </html>